About Applied Innovation Inc.

Manage Clients – Make Payments
– Run Reports

Who We Are

Founding partners, Albert Rookard and Tim Carson, were looking for the right client web portal for their collection agency but could not find one that offered all the bells and whistles they were looking for. Their drive for perfection lead them to have a portal built for them, to their specifications. The result was the creation of ClientAccessWeb in 2000. A year later, their entrepreneurial spirit led them to start Applied Innovation, formerly known as ClientAccessWeb.com, to help other agencies enjoy the increased efficiencies and cost reductions they were now receiving.

Utilizing over 50 years’ experience in the collections industry and over 75 in technology, Applied Innovation is helping to shape the future of accounts receivable management. Our product development is driven by customer feedback, agency profitability and compliance.

Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome them and achieve success.


We take great pride in the level of excellence that our team members represent.

Meet Our Team

  • Albert Rookard
    Albert Rookard CEO/President

    Mr. Rookard has over 25 years of collection industry background. His experience first as a collector, then working his way up the corporate ladder from sales to general management, was invaluable in the creation of ClientAccessWeb. Albert served as president of the CU users group, has been a speaker/ trainer at industry conferences, and has written several articles for trade magazines. When not working, Albert focuses seemingly endless energy on sports including mountain and rock climbing, hockey, soccer, box lacrosse, softball and more.

  • Tim Carson
    Tim Carson Vice President

    Mr. Carson began a career in the debt collection business in 1987 and has experience at all levels of agency operations and management. In 2001, he joined Albert Rookard in the development of ClientAccessWeb.com and is a founding principal of Applied Innovation, Inc. Tim is involved in several facets of the administration and operations of Applied Innovation, Inc. with an emphasis on business strategies. Outside of business, Tim enjoys spending time with his family and listening to music. He is an avid baseball fan and car enthusiast.

  • Tom Rasmussen
    Tom Rasmussen VP of Product Development

    Tom studied programming and received his Network Administration degree from Wenatchee Valley College. His experience as network administrator at a collection agency gave him invaluable experience and insight for his current position. Tom currently leads the development team at Applied Innovation as well as oversees the security infrastructure. Tom and his wife, Sarah have two young children. He enjoys spending time with his family, home brewing, gourmet cooking and the occasional MMO.

  • Michelle Jeffers, CCCO
    Michelle Jeffers, CCCO VP of Business Development

    Michelle has over 30 years of marketing, sales and advertising experience across many industries including publishing, wine importing and expedition travel. Managing a computer conversion in the mid-1970’s ignited her interest in technology, leading to a degree in Network Administration. As a Product Manager at Fluke Networks, she trained sales and support staff worldwide. Michelle spends her time as a volunteer Board member for the local humane society, golf, gardening and cooking

  • Marian Riso
    Marian Riso Regional Sales Manager

    A graduate of Mesa College in business administration, Marian has focused on customer relationships throughout her career. She derives her greatest satisfaction in providing superior account management and assisting her customers in realizing their greatest potential. Sales experience across many industries has given her the opportunity to fine-tune her skills allowing for a consultative approach to sales and account management. When not at work, Marian enjoys spending time with family and never turns down the opportunity to go for a motorcycle ride.

  • Kirk Vradenburg
    Kirk Vradenburg Technical Support Lead & Training

    Kirk received his AA in Network Administration from Wenatchee Valley College and started working at Applied Innovation in 2005. Responsible for implementation, training and technical support, Kirk has worked with hundreds of companies assisting in setup and ongoing support of our products. An avid tennis player, Kirk can be found on the courts or attending a match during his off hours.

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Our Partners

Partnering with Industry Leaders

Applied Innovation, Inc. have developed many software partnership and more importantly, lifetime friendships within the collection industry. We are proud to work with each of the following companies and associations.

Collection Software


Payment Processing


Associations &
Other Industry Partners


Don’t see your collection software here?
Click here to see all software companies we are currently working with.

Don’t see your processor here?
Click here to see all gateways we are currently working with.