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Who We Are

11 years ago, a couple of collection agency owners put their heads together. They couldn’t find the technology that they needed so they did what most innovative thinkers do; they developed it. The technology was for a client portal, where a collection agency client could visit a secure webpage and assign new accounts, check on current accounts, retrieve and even run reports, and securely message agency personnel when they needed more information. The technology evolved. A business emerged. Applied Innovation, Inc. has grown into one of the leading technology providers to the collection industry.

With a suite of products, designed to mainstream your workflow, we look forward to the opportunity to help your business.

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Meet The Team

We are very pleased to introduce to you several of the key members of our team at Applied Innovation, Inc. We take great pride in the level of excellence that our team members represent.

Michelle Jeffers

VP of Business Development

Michelle has over 30 years of Marketing, Sales and Advertising experience across many industries including publishing, wine importing and expedition travel.   Managing a computer conversion in the mid-1970’s launched her interest in technology, leading to a degree in Network Administration.  As a Product Manager at Fluke Networks, she trained sales and support staff worldwide.  When not at work, Michelle spends her time as a volunteer Board member for the local humane society, playing golf, gourmet cooking and wine tasting.


Tom Rasmussen

VP of Product Development

Tom has worked in the IT industry since the mid 90’s. His experience ranges from network administrator to systems administrator and software developer to support technician. Tom currently leads the development team at Applied Innovation as well as oversees the server, network, and security infrastructure. Tom and his wife, Sarah have two young children. He enjoys spending time with his family, homebrewing and the occasional MMO.


Kirk Vradenburg

Technical Support Lead & Training

Kirk is the Applied Innovation implementation, technical support, and training specialist. All clients work closely with Kirk, who takes care of all of their related software needs.

Eric Husted

Network & Systems Administrator

Eric has been working in the IT field for 20 years with 16 of those years behind the desk of his own IT firm. Eric has knowledge in all areas of technology large and small. Eric is currently the Network and Systems Administrator at Applied Innovation, Inc. When Eric is not working he enjoys spending time with his wife and 4 children. He can also be found enjoying the occasional round of golf.

Matt Wareham

Sr. Software Engineer

Matt is known for taking ideas and turning them into great software that features powerful user experiences. He is very passionate about Business Intelligence and Data Analytics. We are honored to have Matt as a member of our team.

Albert Rookard


Mr. Rookard has over 25 years of collection industry background. ClientAccessWeb was originally developed using that experience ranging from Collector and Sales to Operations and Management. Albert has been a speaker and trainer at many conferences and has also written articles for Collection Trade Magazines. Outside of the office, Albert enjoys mountaineering, bouldering and an sport with a moving object; hockey, indoor and outdoor soccer, box lacrosse, and volleyball.

Timothy Carson

Vice President

Mr. Carson began a career in the debt collection business in 1987 and has experience at all levels of agency operations and management. In 2001, he joined Albert Rookard in the development of and is a founding principal in Applied Innovation, Inc. Tim is involved in several facets of the administration and operations of Applied Innovation, Inc. with an emphasis on business strategies. Outside of business, Tim enjoys spending time with his family and an occasional round of golf. He is also an avid baseball fan and car enthusiast.

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