About Applied Innovation Inc.

Manage Clients – Make Payments
– Run Reports

Who We Are

Founding partners, Albert Rookard and Tim Carson, were looking for the right client web portal for their collection agency but could not find one that offered all the bells and whistles they were looking for. Their drive for perfection lead them to have a portal built for them, to their specifications. The result was the creation of ClientAccessWeb in 2000. A year later, their entrepreneurial spirit led them to start Applied Innovation, formerly known as ClientAccessWeb.com, to help other agencies enjoy the increased efficiencies and cost reductions they were now receiving.

Utilizing over 50 years’ experience in the collections industry and over 75 in technology, Applied Innovation is helping to shape the future of accounts receivable management. Our product development is driven by customer feedback, agency profitability and compliance.

Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome them and achieve success.


We take great pride in the level of excellence that our team members represent.

Meet Our Team

  • Dan Bloomgarden
    Dan Bloomgarden VP of Market Development

    Dan is the VP of Business Development for Applied Innovation, with over a decade of experience in both the A.R.M (Accounts Receivables Management) and Payment Processing Industries.  This unique skill set will bring new energy and insights to the Sales & Development team.

    He is committed to developing and maintaining long term relationships with our clients, based on trust and exceptional service.

    Dan received his MBA in Strategic Management from Temple University, Fox School of Business, and is always looking for ways to improve his knowledge base.

    Outside of work, Dan enjoys following all Philadelphia sports teams, weekends at the Jersey Shore, golf, live music, and spending time with his wife, family, and friends.

  • Devin Baughman
    Devin Baughman Client Training and Support Specialist

    He stays up to date with technology trends as well as strengthens his roots in legacy technology and finds joy in playing in different Operating Systems while resolving any unknown issues that arise.

    In his free time, Devin will most likely be found in front of his computer at home playing an assortment of video games, configuring his home server, learning Linux, or out enjoying music festivals!

    He’s always willing to lend a hand in any software or computer related issue, and if he doesn’t know the technology immediately, he will pick up and understand it very swiftly.

  • Tom Rasmussen
    Tom Rasmussen VP of Product Development

    Tom studied programming and received his Network Administration degree from Wenatchee Valley College. His experience as network administrator at a collection agency gave him invaluable experience and insight for his current position. Tom currently leads the development team at Applied Innovation as well as oversees the security infrastructure. Tom and his wife, Sarah have two young children. He enjoys spending time with his family, home brewing, gourmet cooking and the occasional MMO.

  • Harry Strausser III, CCCO, IFCCE, MCE
    Harry Strausser III, CCCO, IFCCE, MCE President

    Harry is a second-generation collection veteran having held the position of President of two successful collection firms until the sale of those firms in May 2017.  Throughout his career Harry was active in the Mid-Atlantic Collectors Association where he served as President, and ACA International, Inc., the association of credit and collection professionals, in which he is a Senior Certified Trainer. He has served on the ACA International Executive Committee and held the position of President in 2004-2005.  From 2018 to early 2020 he held the staff position of Director of Education and Membership Development for ACA.  He is a member of the International Fellowship of Certified Collection Executives and holds the Master Credit Executive distinction.  In 2010, he was one of the first business professionals in the industry to receive the Credit and Collection Compliance Officer designation.

    Harry holds an MA in communication from Bloomsburg University of Pennsylvania and a BS in business administration from the same institution. He has served as a full-time adjunct professor for the Department of Communication Studies at Bloomsburg University where he taught interpersonal communication, public speaking, and corporate communication. As a sought after industry speaker, he has traveled extensively across the United States and internationally during which he has conducted over 1000 educational and motivational programs for associations, private enterprises, conferences, and public seminar events.

    Harry enjoys travel, music, working outdoors at his home, and spending time with his family and two golden retrievers, Tindaqwae (Tin- Dah-Quay) and Luna.

  • Tim Carson
    Tim Carson Vice President

    Mr. Carson began a career in the debt collection business in 1987 and has experience at all levels of agency operations and management. In 2001, he joined Albert Rookard in the development of ClientAccessWeb.com and is a founding principal of Applied Innovation, Inc. Tim is involved in several facets of the administration and operations of Applied Innovation, Inc. with an emphasis on business strategies. Outside of business, Tim enjoys spending time with his family and listening to music. He is an avid baseball fan and car enthusiast.

  • Albert Rookard
    Albert Rookard CEO

    Mr. Rookard has over 30 years of collection industry background. His experience first as a collector, then working his way up the corporate ladder from sales to general management, was invaluable in the creation of ClientAccessWeb. Albert served as president of the CU users group, has been a speaker/ trainer at industry conferences, and has written several articles for trade magazines. When not working, Albert focuses seemingly endless energy on sports including mountain and rock climbing, hockey, soccer, box lacrosse, softball and more.

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Our Partners

Partnering with Industry Leaders

Applied Innovation, Inc. have developed many software partnership and more importantly, lifetime friendships within the collection industry. We are proud to work with each of the following companies and associations.


Collection Software


Payment Processing


Associations &
Other Industry Partners


Don’t see your collection software here?
Click here to see all software companies we are currently working with.

Don’t see your processor here?
Click here to see all gateways we are currently working with.